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Ficha de la oferta

Customer Success Agent - Spanish Market

Bookgym S.L - Internet

MAIN RESPONSIBILITIES:

We are looking for a Junior profile/fresh graduate with native level of Spanish to join or amazing international Customer Success Team in Madrid!

Work Schedule: from 12pm to 21pm, from Monday to Friday 

Reporting to the Manager of Customer Success, you will be in charge of offering a top-quality service to our customers in Spain and contribute to the company's success. Among your responsibilities, you will:

- Identify and assess customers' needs (consults, after-sales requests...) to ensure satisfaction.
- Manage the incoming calls and reply to the requests by phone and / or email.
- Provide accurate, valid and complete information by using the right methods/tools, as well as communication procedures, guidelines and policies.
- Handle customer complaints, provide appropriate solutions and alternatives, follow up to ensure resolution.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Manage the CRM system and updates: keep records of customer interactions, process customer accounts and files, take care of the databases.
- Contribute to the department's goals: achieve personal/customer service team targets and call handling quotas.
Support all processes and operations of multiple departments (sales, financial, admin ...).
- Take the extra mile to engage customers. 


WE OFFER:

- Corporate Wellness
- Competitive salary
- Large opportunities to grow within the company and to develop your skills
- Empowerment to do great things
- Opportunity to leave your mark in a meritocratic culture
- An amazing work-environment with outstanding colleagues

If you meet the requirements, don t hesitate to contact us. We are waiting for you to join our team!

Administrativo(a)
Customer Success Agent - Spanish Market (Atención al cliente)
1 Vacante(s)

MADRID - Madrid (Comunidad Autónoma Madrid)


Requisitos

Experiencia Laboral No es necesaria
Estudios mínimos Educación Secundaria Obligatoria
Requisitos mínimos REQUIREMENTS:

- Mandatory native level of Spanish and high level of english.
- Valuable previous experience in Customer Service, Help Desk or similar
- Valuable international experience
- Goal oriented with great communication and interpersonal skills
- Flexible, resourceful and able to multi-task while establishing priorities and providing solutions
- Proactive, dynamic, with positive attitude and team spirit
Idiomas Español ( Lectura: Nivel muy avanzado (c2) / Escritura: Nivel muy avanzado (c2) / Conversación: Nivel muy avanzado (c2) )
Inglés ( Lectura: Nivel avanzado (c1) / Escritura: Nivel avanzado (c1) / Conversación: Nivel avanzado (c1) )

Contrato

Tipo de contrato Contrato indefinido
Duración Indefinido
Jornada Laboral Tardes De 12 a 9pm
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