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Ficha de la oferta

Customer Success Agent - Spanish Market

Bookgym S.L - Internet


Work Schedule: from 12pm to 21pm. From Monday to Friday.
MAIN RESPONSIBILITIES:

We are looking for a Junior profile/fresh graduate with native level of Spanish and high level of english to join or amazing international Customer Success Team in Madrid!

Reporting to the Manager of Customer Success, you will be in charge of offering a top-quality service to our customers in Spain and contribute to the company's success. Among your responsibilities, you will:

- Identify and assess customers' needs (consults, after-sales requests...) to ensure satisfaction.
- Manage the incoming calls and reply to the requests by phone and / or email.
- Provide accurate, valid and complete information by using the right methods/tools, as well as communication procedures, guidelines and policies.
- Handle customer complaints, provide appropriate solutions and alternatives, follow up to ensure resolution.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Manage the CRM system and updates: keep records of customer interactions, process customer accounts and files, take care of the databases.
- Contribute to the department's goals: achieve personal/customer service team targets and call handling quotas.
Support all processes and operations of multiple departments (sales, financial, admin ...).
- Take the extra mile to engage customers. 


WE OFFER:

- Corporate Wellness
- Competitive salary
- Large opportunities to grow within the company and to develop your skills
- Empowerment to do great things
- Opportunity to leave your mark in a meritocratic culture
- An amazing work-environment with outstanding colleagues

If you meet the requirements, don t hesitate to contact us. We are waiting for you to join our team!

Agente
Customer Success Agent - Spanish Market (Atención al cliente)
1 Vacante(s)

MADRID - Madrid (Comunidad Autónoma Madrid)


Requisitos

Experiencia Laboral No es necesaria
Estudios mínimos Educación Secundaria Obligatoria
Requisitos mínimos - Mandatory native level of German + Fluent English
- Valuable previous experience in Customer Service, Help Desk or similar
- Valuable international experience
- Goal oriented with great communication and interpersonal skills
- Flexible, resourceful and able to multi-task while establishing priorities and providing solutions
- Proactive, dynamic, with positive attitude and team spirit

Idiomas Español ( Lectura: Nivel muy avanzado (c2) / Escritura: Nivel muy avanzado (c2) / Conversación: Nivel muy avanzado (c2) )
Inglés ( Lectura: Nivel avanzado (c1) / Escritura: Nivel avanzado (c1) / Conversación: Nivel avanzado (c1) )

Contrato

Tipo de contrato Contrato indefinido
Duración Indefinido
Jornada Laboral Jornada Completa From Monday to Friday. From 12pm to 21pm
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