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Access Management Analyst with EU languages (h/m)

- Servicios de RR.HH.

Are you looking for a place to work that will inspire and challenge you? A place to unleash your potential? Then the PageGroup Barcelona Shared Service Centre (SSC), with its flexible, open culture and meritocratic structure is the place for you.

* Access Management Analyst FR/PT
* PageGroup Shared Service Centre Client Details PageGroup is a global company made stronger through our multiculturalism and diversity - in Barcelona we have over 30 nationalities in one location. We are a diversity champion, winning awards in the UK and throughout Europe for our efforts. What our employees say about us helps us take the right direction - after all, being a 'Top Employer' in 8 European countries is no easy feat.

Find out more here: https://www.pagepersonnel.es/clientprofile/pagegroup-shared-services-centre Description Account Creation - Providing rights. Once user is verified, access management will provide that user with rights to use the requested service; all newly provisioned accounts must be thoroughly tested



Transfers - Across discipline, business and even region these requests probably use the same set of services but could have different working practises and a different set of data



Promotions or demotions - The user will probably use the same set of services, but will need access to different levels of functionality



Housekeeping - Prepare lists that will be updated in scheduled Housekeeping runs where data can be transformed 'en mass' for example Housekeeping persons that have transferred teams or have left the business



Job Change - In this case the user will possibly need access to different or additional services



Removal or Restriction of Accounts - This can be as a result of, resignation, retirement and/or death



Dismissals - In addition to executing the procedure associated with this, access management should inform Security Management to prevent and detect possible malicious action



Logging and Tracking - Access Management should not only respond to requests; AM is also responsible for ensuring that the rights provided are being properly used.



Protecting confidentiality and availability, (sometimes known as Identity management) this person will be responsible for regularly auditing access permissions to ensure that they are correct and we are compliant by running regular audit reports, analysing results and following up - example reports:



- Inactive User Report which is used to show any unused accounts which could pose a security risk



- Recruitment Database Activity Report



- Provisioning accounts with telephone extensions by way of Cisco Call Manager



- Creation, administration and troubleshooting telephone KPI reports used by the operational businesses



- This role will also be responsible for responding to Incident tickets in relation to customer account queries. Profile * Excellent communication skills, both verbal and written



* Ability to communicate with customers at all levels including Executive Board Level



* Ability to handle demanding customers in a pressurised environment



* Strong analytical and problem solving skills



* Positive and enthusiastic attitude



* Ability to prioritize and multi-task



* Ability to work independently and as part of a team



* Able to work well within local team and across regions



* Demonstrate organizational skills and attention to detail



* Goal oriented mind-set



* 12 months+ experience working within a service desk environment



* Able to deal with a changing environment



* Excellent time management skills



* Strong customer service skills (most interaction with customers is undertaken over the telephone so Analysts



* Must be a able to articulate clearly using either English which is the mandatory business language or a language that is understood by the customer)



* An understanding of Service Management - in particular Incident Management and Request Fulfilment;Problem Management knowledge an advantage Job Offer Oportunidades de carrera y desarrollo profesional

Analista
Access Management Analyst with EU languages (h/m) (Informática)
1 Vacante(s)


Requisitos

Experiencia Laboral Al menos 0 año
Estudios mínimos Diplomatura
Requisitos mínimos *Excellent communication skills, both verbal and written




*Ability to communicate with customers at all levels including Executive Board Level




*Ability to handle demanding customers
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