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Ficha de la oferta

Voice Analyst CISCO UNITY CONNECTION (Networks & Telecom)

- Informática / Tecnología

Level 2 support for CISCO telephony and associated applications. Daily management of incidents and requests on line portal and Service now tools. You will work closely with the Voice team based across London and Paris as well as local help desks and support staff in different regions around Europe. Experience of working in a busy team with high expectations to maintain good service levels and SLA's. Detalles del cliente Corporate & Institutional Bank, a leading European organization (Madrid). Descripción de la oferta Reporting directly to the UK Head of Voice and Video Infrastructure services, the candidate will be part of the FRUK Voice and Trading Voice team, primarily responsible for the level one support of our European telephony clients (Today this is 14000 users and approximately 75 incidents or requests per day). Perfil del candidato * First Class communication skills

* Good experience with CISCO UC comprising the following applications:
* UCM v10
* UNITY v10
* UCCX v9 - 10 - Advantage
* Meeting Place - Advantage
* Microsoft productivity tools (Excel, Word & Exchange)
* LYNC - Advantage

* English (Level:Advanced) Oferta de empleo Can offer you an exciting and truly global carrer.

Voice Analyst CISCO UNITY CONNECTION (Networks & Telecom) (Informática)
1 Vacante(s)

Todas - Madrid (Comunidad Autónoma Madrid)


Experiencia Laboral Al menos 0 año
Estudios mínimos Ingeniería Superior
Requisitos mínimos First Class communication skills
*CISCO UC:UCM v10,UNITY v10, UCCX v9 - 10 - Advantage
*Meeting Place - Advantage/Microsoft productivity
*CISCO TMS, LYNC - Advantage
*English (Level:Advanced)
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Jornada Laboral Jornada Completa
Salario Entre 45.001 € y 55.000 € (€) Bruto/Anual
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